Responsys Privacy Policy

Your Web Site Privacy Rights

Responsys makes the same firm commitment to privacy for our web site visitors as we deliver to customers using our web-hosted service, Responsys Interact®. Responsys is a licensee of the TRUSTe Privacy Program. The following discloses our information gathering and dissemination practices for www.responsys.com.

Responsys abides by the principles set forth in the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

For privacy questions related to an email message you received from a company using Responsys' service, please see our frequently asked questions page.

TRUSTe Privacy Program

This confirms that Responsys is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, nonprofit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

What personally identifiable information of yours (or third party personally identifiable information) is collected from you through the web site
The organization collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding collection, use, and distribution of the information
The kind of security procedures that are in place to protect the loss, misuse, or alteration of information under Responsys' control
How you can correct any inaccuracies in the information

If you have questions or concerns regarding this statement, you should first contact our Privacy Advocate by email at privacy@responsys.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with the web site to resolve your concerns.

Information Tracked

We use your IP address to help diagnose problems with our server and to administer our web site. We also track browser types to help us understand our visitors' needs related to our web site design.

Our site's optional information request forms require your name, company, email address, and other information to help us determine your needs related to our solution. We use this information to send updates about our company and to contact you if requested or necessary. You may opt out of receiving future mailings; see the Updating and Choice/Opt-Out section below. When you receive an updated profile form, that information comes from our database.

Security and Privacy

Responsys' web site uses security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secure environment at our service provider, Exodus.

Client-side cookies are used to verify the login status of customers using products or services linked directly with our web site. Client-side cookies are also used to track point of entry to point of registration for those users participating in our affiliate signup programs or to track and measure the success of a particular marketing campaign. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If a user rejects the cookie, they may still use our site; however, the user may be limited in the access to some areas within our web site.

Responsys takes care to reinforce the importance of our web site visitors' security and privacy among our employees. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We're constantly reevaluating and deploying new technologies to enhance our security.

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is available only to employees managing this information for purposes of contacting you or sending you email based on your requesting information.

Responsys is not responsible for the privacy practices or the content of any other web sites to which we link.

Notification of Privacy Policy Changes

Responsys will notify its users of any changes to how Responsys uses personal information via email, with the new policy posted on the site at least 30 days prior to its effective date.

Updating and Choice/Opt-Out

Visitors who request information on our web site have the following options for updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:

Using the information request update form automatically emailed to you upon registering.
Sending an email message to privacy@responsys.com. We'll reply confirming any corrections or updates requested.

If Responsys does not respond to your inquiry, or if your inquiry has not been satisfactorily addressed, please contact TRUSTe at http://www.truste.org/users/users_watchdog_intro.html.

Contacting Us

If you have any questions about this privacy statement or this web site, please contact us directly:

Responsys, Inc.
1100 Grundy Lane, 3rd Floor
San Bruno, CA 94066
United States